RBHM LIMITED - General Terms And Conditions For All Our Range Of Services Except ProtectionPlus+

1. DEFINITIONS

‘You’ or ‘Your’ refers to the customer, the person, the firm or company whose name and address is shown on the quotation.

‘We’ or ‘Us’ or ‘Our’ refers to RBHM Limited, Longacres Garden Centre – London Rd, Bagshot, GU19 5JB.

‘Agreement’ means the general terms and conditions of the contract and the quotation.

‘Agreed contract price’ means the price contained in the quotation once accepted by you.

‘Agreement date’ means the date you received this agreement.

‘Property’ means the property where the works are to be undertaken.

‘Works’ means the works to be carried out by us as detailed in this agreement and quotation.

‘Quotation date’ the date you received the quotation.

‘Thermal device’ means the goods that provide heating and/or hot water to a property.

‘Force majeure event’ means any event beyond our reasonable contract preventing us from performing the works, for example extreme weather conditions or an act of terrorism or war.

2. GENERAL

2.1. Please ensure that you read this agreement carefully and check that the details on the quotation are complete and accurate. If you think that there is a mistake or require any changes, please contact us to discuss. We will confirm any changes in writing.
2.2. We reserve the right to amend or withdraw the quotation and/or this agreement at any time prior to it being accepted by you.
2.3. We may carry out credit and fraud prevention checks with licensed credit reference and fraud prevention agencies and they will retain a copy of the search to make credit and insurance decisions.
2.4.This agreement is subject to us being satisfied as to your credit status and if you fail to meet the credit status requirement, we reserve the right to terminate the agreement at any time.

3. THE WORKS

3.1 It is your responsibility to ensure there is adequate vehicle parking for us within a reasonable distance to the entrance of the property. Any charges for parking are to be paid by you. If a parking permit is required, it is your responsibility to organise the permit or notify us of the restriction before works are due to commence.

3.2. Prior to any attendance by us, it is your responsibility to obtain all such permissions, licenses and consents that may be required to authorise the work. Example of such permissions include a listed building consent or landlord consent.

3.3. Where we carry out unauthorised works where you have failed to obtain permission or provided false information, you will compensate us for any losses suffered.

3.4. If the works are suspended due to a lack of relevant consents, you will be responsible for the works undertaken and materials supplied at the date of suspension on a reasonable value of service basis.

3.5. Unless stated in writing, we will be entitled to carry out the works in stages:

(a) during normal working hours (8am to 4pm) Monday to Friday;

(b) under normal conditions, and if through no fault of ours conditions are not normal, you will pay any additional costs incurred by us;

(c) with opportunity for continuous work, and if through no fault of ours this opportunity is at any time denied, you will pay any additional costs incurred by us.

3.6. We will make every reasonable effort to complete the work on time, however we (or our subcontractors or agents) cannot incur any liability for delays that occur due to your actions or a force majeure event.

3.7. Any times or dates given by us for carrying out the works are given in good faith but are approximate only.

3.8. You will provide adequate facilities for the economical execution of the agreement, including access to the property.

3.9. We may provide you with an alternative heating source during the works. You remain liable for all charges and costs associated with such source during the works.

3.10. If we cannot undertake works on the scheduled day, compensation will not be provided if, for example, you have taken leave off work.

3.11. There may be occasions where we are unable to complete the works successfully and/or are unable to work on your thermal device which may include but is not limited to:

(a) if parts are unavailable;

(b) if your thermal device is not on our approved list;

On these occasions, our representative will discuss other options which may include a refund of the agreed contract price.

4. WHAT IS NOT COVERED
4.1. All structural reinforcement required to support the proposed work are not included unless specified in the quotation.

4.2. Fitted carpets and other floor coverings can be removed and re-laid at the customer’s specific request, but this may be subject to additional charge. Whilst every care will be taken, we cannot guarantee to relay floor coverings as originally fitted.

4.3. It will not always be possible to ascertain the compliance and suitability of any existing electrical installation during the property survey. Once the works commence, if any existing electrical issues are found with the installation, we will seek to provide a chargeable solution. if this is not possible or you decline the additional work required, the boiler will not be energised and commissioned, but you are still liable for the full cost of the boiler and installation as detailed in the quotation. We will return free of charge to commission the boiler if you use a third party to rectify the electrical issues.
4.4. Please be aware that if we identify that your property does not have a sufficient mains earth, the customer will be asked to provide their own specialist, which is not included in the quotation.
4.5. If the installation of main bonding is declined, main earth issues cannot be rectified, or the existing wiring to the property is non-compliant, it may not be possible for us to energise our installation until these issues have been rectified. We will generally ask the customer to provide their own approved electrical contractor to rectify any non-compliances or voltage problems with the existing wiring.
4.6. Unless otherwise specified, the price detailed in the quotation does not include the removal of any dangerous materials such as asbestos. Once the agreed works commence, if a dangerous material is discovered during the installation, a specialist contractor will be required to carry out these works. Any arrangements made are wholly separate to the agreed works between ourselves and you. It is understood that the cost of this service is to paid by yourself, with no liability to RBHM Ltd. Once done we will ask you to provide a certificate (‘Clean Air Certificate’) to confirm the safe removal of the substance.
4.7. If applicable, the existing heating circuit will be re-used providing it is confirmed to be a suitable two-pipe flow and return system. If it is a one-pipe system, we will provide you with a separate quotation to re-pipe the circuit to ensure the new boiler is able to work at maximum efficiency. We cannot confirm the existing pipe system until the floorboards are lifted. The re-pipe of your existing pipe system does not form any part of the quotation.
4.8. Once the new gas appliance is installed, we may find the existing gas supply to the boiler to be unsuitable. In this case, we will provide a separate quotation for a new gas supply which meets the current manufacturer and Gas Safe regulations. Regardless of this outcome, the outstanding balance must be paid to ourselves, payment clause 5.3 applies in all scenarios.
4.9. We will assume that the existing pipework (not visible for inspection) will be the correct sizing and unaffected by blockages, incorrect falls or leaks. We will also assume that the existing pipework is not affected by a build-up of sludge or scale.

4.10 All new gas boiler installations include a system Chemical flush, designed to remove light sediment and flux from the heating system.

4.11 In cases of extreme sludge and significant blockages, we may need to carry out a Powerflush, the cost of which is not included unless specified in the quotation.

4.12. Chemical flushes do not extend to underfloor central heating systems. Underfloor heating circuits will be isolated prior to installation of a new boiler and will remain unaffected during the installation process.
4.13. If we are sealing your central heating system, the feed and expansion cistern will be removed and the water pressure within the system raised above “atmospheric”. Occasionally the higher working pressures associated with this type of installation may result in already weakened fittings leaking. The work necessary to repair leaks or to replace radiators and the like are excluded from the quotation.
4.14. We recommend that if your current system contains microbore pipework, you consider re-piping it using copper tube. The price for this work is available on request and is not included in the quotation. If you do not wish to have this work carried out, we cannot guarantee optimal performance of your new boiler and system.
4.15. The quotation does not include the final painting of pipework or any redecoration, nor for the alteration of linen cupboard shelves, renewal, or repair of floorboards through which old pipes were run. No allowance has been made for chasing or boxing in wiring or pipework. The customer should have some expectation of redecoration following the installation and this is not included in our quotation.
4.16. Unless stated otherwise, the quotation does not include the use of scaffolding when safe access is not available from a ladder.
4.17. We have assumed that your property is in a good state of repair and contains no structural defects or weaknesses. We will not be responsible for any damage caused to your property because of any existing defects.
4.18. This quotation assumes the gas supply and associated gas appliances to and in the property are classified as domestic. If work at the specified property are classified at a commercial level (total KW output of gas appliances equal to or greater than 70KW, a commercial gas meter is at the property or is required, or if the volume of gas in the meter and pipework exceeds 0.035m3) additional charges will be payable by you.
4.19. Regarding your new boiler Chimney/Flue System, it is not always possible to accurately estimate the length of these flued systems particularly on long runs which may have been concealed either by access or through the inability of the surveyor to visually see. Although we will do our best to accurately estimate the total components needed, it is not always possible. All extra flue lengths needed for the installation will be chargeable to the customer.
4.20. Once your quotation is accepted by yourself, it is assumed all external controls and pumps and other electrical/mechanical controls are in full working order.
Once your new boiler is installed, the system will be tested to ascertain the boilers existing controls related to the full central and hot water system are in full working order. If found to be faulty, unless otherwise stated, this quotation does not include the replacement of any pumps, zone or mid position valves, or any other mechanical or electrical mechanical controls. Whilst on site and during the normal operating hours, all faulty items can be replaced by the attending engineer at a discounted labour charged, plus the component cost added. If your existing pump or controls external to the new boiler installation develop faults after the engineer leaves your property which are unrelated to the new installation, we can return to replace incurring our normal labour charges.
4.21. Our installers will brick up/seal external flue holes created either by removal of the old flue and/or installation of the new flue. They are not skilled bricklayers and although we will always do our best, you may wish to consider employing a skilled professional if we do not meet your expectations. We have not allowed for any additional remedial works in this regard unless specified in the quotation. Although we will do our best to provide materials which will match your existing building appearance, we cannot always match this and would suggest that the customer provide the bricks needed on the day of the installation. Any return visit to install bricks which were not on site during the date of installation would be chargeable to the customer.

4.22. Pressurised domestic hot and cold water systems, including combination boilers. The visiting engineer/surveyor will measure the incoming cold water main pressure and flow and decide if the existing supply is adequate for the proposed appliance.
4.23. Testing is usually conducted at one or two outlet points closest to the existing incoming water main and excludes the potential high-pressure faults and by-pass leaks that can sometimes arise through bath/basin taps and shower outlet points.
4.24. The term adequate is understood to be what the manufacturer would demand as a minimum requirement related to water pressure and flow.
4.25. Seasonal variances can occur, particularly with combination boilers in which the new appliance flow performance can be affected.
4.26. If you have specific expectations for high pressure delivery at each of your hot and cold water outlet points, you must make this clear to either the visiting engineer or our office before any quote/estimates are agreed too. Once you clicked the terms and condition acceptance, it is understood by all parties the relative facts relating to the limitations of pressurised systems are accepted.
4.27. Any upgrade works to boost the water pressure and flow are chargeable, new quote/estimates can be provided upon request.

4.28. When installing a new thermal device into your property, there is a possibility that pre-existing faulty or unsatisfactory pipework may fail and result in a water leak. We will not be liable for any damage or loss caused by such a leak nor will we be responsible for repairing the pipework itself.
4.29. It may be necessary to connect new equipment, fixtures and fittings to the existing electrical, central heating or hot water system which may include access through internal or external walls and finishings. Where we are required to replace any existing pipe work or electrical cables, this work will be chargeable. We will not be liable for repairing or replacing any parts of the existing system that develop a fault as a result of the new equipment unless it is proved to have been caused by our negligence. We will make good any unnecessary damage caused by our negligence.
4.30. If it is necessary to remove or alter fixed furniture (e.g. kitchen units) or flooring, you should arrange for a specialist contractor to carry out such works. We will endeavour to give notice if such works are required. If you instruct us to carry out such works, we will not be held liable for any resulting damage to the furniture or flooring or surrounding area, reinstatement or making good, unless due to our negligence. Certain areas may need redecoration, repair, restoring or re-fixing once the works have been completed; this is not included in the agreed contract price.
4.31. As water supply rates can vary, we cannot be responsible for your central heating system failing to function properly because your water supply becomes inadequate or variable.
4.32. Condensate pipes in unheated or external areas can freeze in extreme weather. We will not be liable for any costs you incur should this happen.

5. PAYMENT
5.1. A 50% deposit of the quoted works will be taken from yourself before any works commence, via our credit card facility. We shall use the account details provided for 50% deposit to automatically charge the same account the outstanding 50% balance upon commissioning of the gas appliance. Should you wish an alternative account to be charged the 50% balance this should be agreed in advance. All balances are due for immediate payment upon the commissioning of the gas appliance. This relates to the boiler itself and excludes any minor works still outstanding.

5.1.1. If the appliance is ready for commissioning, but we are unable to commission the appliance due to external faulty components, lack of an electrical, or interruption from fuels such as Natural Gas, LPG or Oil, the outstanding balance will still be due. Once those external faulty components have either been replaced or repaired, we shall return free of charge to commission the appliance.

5.1.2. If your card details supplied to us for the 50% deposit do not have sufficient funds to pay the remainder of the balance upon commissioning the appliance, clause 5.3 will immediately apply.

5.2. You must pay VAT and any other taxes or duties at the applicable rate on the Agreed Contract Price.
5.3. If payment of any invoice is not made immediately, this shall carry an admin fee of £150.00. Interest shall be payable on the amount of any unpaid invoice at the rate of 8% per annum above National Westminster Bank PLC’s base rate of interest on all amounts outstanding.
5.4. In the event of the agreed contract price not being paid in full within the time mentioned above, we shall have the right to stop all works forthwith and may at our discretion be entitled to treat this agreement as having been repudiated by you. For any breach of contract, you will be charged the loss incurred for work done and/or material damages resulting from this breach.
5.5. There will be an additional charge for any variations/additions to the works we find necessary which were not reasonably identifiable when providing the quotation or during the survey. If you agree to the changes, we will assign this to the original quotation estimate agreement.
5.6. In the rare event that the company must re-attend to resolve snagging issues, the customer may not use this as reason to withhold payment. Clause 5.3 applies in all scenarios.
5.7. If the company is performing work at a property on behalf of a landlord, the tenant must be bound by the terms of the contract, and if for any reason the landlord refuses or cannot pay, the tenant will be liable to pay and reclaim all costs back from the landlord.

5. USE OF PERSONAL INFORMATION
5.1. This section explains how we use the information we collect about you when you buy a product or related service from us under this agreement. We will tell you if we significantly change the information we ask for or the way we use it.
5.2. Information you provide or we hold may be used by us, our employees and/or our agents and RBHM Ltd to:
(a) help identify you when you call.
(b) detect and prevent crime, fraud or loss;
(c) contact you about improving the way we run accounts, services and products that we have provided to you or may provide to you in the future;
(d) conduct research, analysis and testing of our systems;
(e) contact you, and administer your accounts, services and products.
5.3. Your information may be shared between us and third parties who provide, review and/or receive services in relation to this agreement.
5.4. We may also monitor and record any communications we have with you, including phone conversations and emails to make sure we are providing a good service and meeting our legal responsibilities.
5.5. We may pass your address, property, postcode and details of your gas appliances and installations to organisations that supervise these activities and with whom we are registered. These organisations may pass this information to local authorities to meet planning and regulatory requirements.
5.6. If you provide us with an email address, you agree that we may send contract fulfilment and other account information by email. You agree to notify us of any change to you email address.

6. LEGAL

6.1. We may assign or transfer all or any part of our rights and subcontract any of our obligations under this agreement without your consent provided the transferee holds the applicable industry registration where necessary.
6.2. This agreement can only be transferred between properties or persons by you with our prior approval.
6.3. We may vary the terms and conditions of this agreement. If we vary the terms and conditions to your material disadvantage, we will notify you of such variations. If you notify us that you are cancelling this agreement, then such variations will not be effective in respect of this agreement.
6.4. Any delay on our part in enforcing any term, condition, right or remedy in respect of this agreement will not be deemed to be waivered.
6.5. Except for death or personal injury caused by our negligent acts or omissions, we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a breach of this agreement. Our maximum liability to you under this agreement will not exceed the agreed contract price. Neither party are liable for any indirect, consequential, economic or financial loss or damage (including loss of profit, revenue, goodwill, business, contract or wasted expenses).
6.6. If any part of this agreement is not permitted or is held ineffective by any court of law or other competent regulatory body, this will not affect any other part of this agreement. This agreement and any disputes arising from it will be governed by the laws of England and Wales in the exclusive jurisdiction of the Court of England and Wales.
6.7. The headings in these terms and conditions are for your guidance only and do not affect the interpretation.
6.8. Notices required under this Agreement will be in writing and delivered by hand, sent by post or email (where provided and permitted). We will send notices to your billing address. We will assume you have received the notice 5 working days after we have sent it unless we receive evidence to the contrary. When writing, please send postal notice(s) to RBHM Limited, Longacres Garden Centre, London Rd, Bagshot, GU19 5JB, or email us at info@rbhm.co.uk.

7. CANCELLATION

7.1. Our Cancellation Rights.

7.1.1. We reserve the right to cancel this contract for any reason at any time and a full refund will be provided for any work not carried out.

7.1.2. If we cancel this agreement but there are charges that you are due to pay to us, you will remain responsible to pay these charges.

7.2. Your Cancellation Rights.

7.2.1. We require a minimum of 48 hours cancellation notice before the proposed works are to be undertaken. If less then 48 hours cancellation notice is given, a set rate of £500 per day per engineer (+VAT) will be charged.

7.2.2. You waive your rights to cancel should we complete the works within 14 days (the ‘cooling off period’) of your order being placed and you request we perform services within this 14-day period as it will be deemed we have been engaged to carry out urgent repairs and/or maintenance at the property.

8. WARRANTY

8.1. On completion of the works and payment of the agreed contract price and within 12 months of the date of repair, where there is a defect due to our faulty workmanship or defective design, we will remedy the defect at our cost providing we incur no liability under such warranty in respect of:
(a) damage due to wear and tear, improper use, neglect, accident or other failure on the part of you to operate and properly maintain the installation;
(b) any repairs or alterations to the installation carried out by you without our prior written approval;
(c) if you have failed to notify us of the defect;
(d) the resetting or replacement of a circuit protective device due to circumstances unrelated to the works;
(e) fuses requiring replacement (except where they are damaged due to our negligence);
(f) where the fault is within the existing central heating and/or hot water system including all pipe work, mechanical electrical controls and any temperature related valves/pumps of any type;

(g) topping up water pressure of the heating system;
(h) where the provisions of clause 6 apply.
8.2. Upon boiler installations, manufacturer warranty is provided on the day of installation.
8.3. You must notify us as soon as possible about any fault or default to the works after the damage is discovered, and at all times, within 12 months of completion. As soon as possible is within a 14-day time period of the installation. Thereafter it is solely at the discretion of RBHM Ltd to accept that the fault is covered under our warranty.
8.4. You will ensure that the works and the equipment installed by us are properly maintained in accordance with the manufacturer’s recommendations.
8.5. The remedies contained in this clause are without prejudice to, and in addition to, any warranties, indemnities, remedies or other rights provided to you by law.
8.6. All manufacturer warranties are subject to the terms and conditions set out by the relevant manufacturer.

9 RETURNS POLICY

9.1 This policy explains the terms under which customers may request a return, refund, or replacement for goods or services supplied and/or installed by RBHM LTD. It ensures transparency and compliance with the Consumer Rights Act 2015 and other relevant UK legislation.

9.2 Goods Supplied and Installed by RBHM LTD. If RBHM LTD supplies and installs the goods (e.g., boilers, taps, radiators, bathrooms, etc.):

All goods will be as described and installed with reasonable care and skill.
If an item is faulty, damaged, or not as described, RBHM LTD will, at no cost to the customer:
Repair or replace the item; or
Offer an appropriate partial or full refund if repair or replacement is not possible.
Any issues must be reported within 30 days of installation unless a manufacturer’s warranty provides a longer period.
Note: Once correctly installed items are accepted and used, they cannot be returned for a change of mind.

9.3 Goods Supplied by the Customer. If the customer provides their own materials or products for installation:

RBHM LTD takes no responsibility for faults, defects, or the suitability of these items.
If an item fails or is not fit for purpose, the cost of removal, refitting, or replacement will be chargeable to the customer.

9.4 Change of Mind. If a customer decides they no longer want an item after it has been installed:

RBHM LTD is not obliged to offer a refund for materials or labour already completed.
If removal or replacement is requested, this will be treated as additional work and charged at our standard rates.
Where possible, RBHM LTD may assist with returning unused items to the supplier if they are in resaleable condition, but restocking or return fees may apply.

The Registered Office of RBHM Limited is Longacres Garden Centre, London Road, Bagshot, Surrey, GU19 5JB. Registered in England No. 08913138. Authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.

Rating

4.7

Based on 444 Reviews

Dika Popa

September 11, 2025

Absolutely great service!!! Speedy, reliable and very police and nice guys. Thank you for fixing our oven and dryer. Will definitely call you again!

Melvin B

August 31, 2025

Recent new boiler installed. Competitively priced . Brilliant service from enquiry , site inspection and work . George and Henry had a good friendly working relationship, professional and nice guys . Good job well done … thank you .

John-William Awbrey

August 27, 2025

Great work from he team. very neat

roy sage

August 20, 2025

Very good work very clean and reliable lovely boys done a excellent job very happy thank you

Geoff Lovett

August 19, 2025

Excellent service. Polite efficient staff. Job well done.

Edward Gilbert-blay

August 18, 2025

Jericos Heating were fantastic! They installed our underfloor heating and handled the extension work to a really high standard. Professional, tidy, and reliable throughout. The heating works brilliantly, and we’re so pleased with the result. Highly recommend!

David Easton

August 11, 2025

Brilliant service, engineer was friendly and efficient with the fix

Raaj Bugsy B

August 8, 2025

RBHM's services were engaged for a recent boiler installation, and the performance delivered was highly commendable. While multiple quotations were solicited from various providers, the company maintained a professional approach, devoid of any undue pressure or intrusive follow-up communications. The entire process, from the initial survey conducted by Colin to the subsequent installation managed by Nick, was executed with a high degree of professionalism. The team demonstrated meticulous attention to detail, ensuring a clean and tidy work environment, and the after-sales service has been exemplary. A minor issue encountered during the installation was promptly addressed and resolved the following day, post-bank holiday. We wholeheartedly recommend RBHM and would readily utilize their services again in the future. The team is commended for their consistent commitment to excellence, and we encourage them to maintain this exceptional standard of service.

Mack

Joan Evason

July 29, 2025

Installation went easily and air conditioning unit works well.

Ellen McLaughlin

June 10, 2025

I contacted RBHM mid-week as no water and boiler needed to be replaced ASAP. By Friday I had a new boiler. Engineer did a fantastic job. Turned up on time and work was finished within a few hours. I also received two other quotes for the work and RBHM were the most competitive. Highly recommend.

Guy Knight

April 14, 2025

Matt was very friendly, efficient and helpful pre and post sale. Colin, who reviewed the on-site requirement turned up quickly on two occasions and took the time to suggest the right solution. The engineers, Henry and John, carried out the job with minimal disruption, were polite and respectful and left everything tidy afterwards. Top marks to all and thank you!

Jonty Lagden

March 24, 2025

RBHM did a stellar job advising on and implementing our new boiler. Would 100% recommend.

Laurence Reynolds

March 19, 2025

Very pleased with a speedy and efficient installation of a new Viessman boiler. Our heating engineer Henry was a great ambassador for RBHM. He carried out a very comprehensive job removing an old boiler and replacing it with a new one and the same location. The new flue was at a different height to the original but Henry made a very good job of bricking up the old circular hole such that it is barely noticeable. Without being prompted he consistently removed his work shoes every time he needed to go around the house and cleared up well when the job was complete. Great job thanks!

Maria Burden

March 18, 2025

We would like to express your gratitude for the outstanding service and install we received from RBHM - We knew from the beginning how difficult the install would be due to the age of our property but from start to finish over a two day period all 4 installer’s demonstrated exceptional professionalism, efficiency, knowledge and attention to detail ensuring the work was completed after many hurdles that they had to overcome. We appreciate all the hard work of the installers their dedication and excellent service made a huge difference - thank you 🙌 We would recommend RBHM wholeheartedly- you won’t be disappointed we guarantee

Tim Collins

February 28, 2025

Great service by RBHM Ltd. Installation went perfectly. Great engineers. Would highly recommend 👌

Kam Bhogal

February 10, 2025

Excellent service by Kieron! He ensured I was completely satisfied with the work before leaving and even provided genuine suggestions and advice. Really appreciate the effort—thank you, Kieron!

R Winkley

January 23, 2025

Boiler upgrade when extremely well, with well trained polite engineers. Generally very happy from start to finish with the whole experience.

Mike Lutz

January 6, 2025

My family has been with RBHM for a few years now and I highly recommend them. The ‘routine’ services are carried out effectively and with minimum fuss but what has really impressed me has been the speed and quality of support when things have gone wrong. Everyone on the team I’ve dealt with has been polite, efficient and effective and you can’t ask for much more than that!

Ross Wingfield

January 2, 2025

Excellent service for an elderly family member on Christmas Eve. The team acted really fast. The 2 fitters were clean and tidy (George and Henry?). The team acted HO really kicked into action on 23rd December to have boiler fitted on 24th. Very competitively priced as well. Definitely would recommend you use RBHM Ltd.

John Horan

December 30, 2024

Big improvement from previous services carried out by the company. The engineer really knew his stuff and did a great job.

David Chandler

Professional and friendly, tidy, would recommend.

Erik Svensson

December 16, 2024

Henry and Luke converted my conventional boiler system into a combi boiler system. They were fantastic! Professional, efficient, polite and left the place tidy. They clearly explained what they were doing and happy to answer any question. This company will from now on be my first choice whenever I need a professional installation again. Shoutout also to Matt, who went beyond expectations to arrange the installation on short notice and handled all bumps on the road brilliantly.

Peter Rees

November 26, 2024

Massively impressed by their service. They're busy for a very good reason!

Paula Tull

I was extremely impressed with the removal of my old boiler and heating system which was replaced with a combi boiler. All completed within one day by three professional, efficient and friendly engineers. Kieron, Malcolm and Justin worked well together to get things done. Reasonable price and I love my new Hive system!! Highly recommended.

Susan Buckland

November 22, 2024

Right from the start, dealing with RBHM has been first class. Emails and queries were answered quickly. They were knowledgeable and well organised, quoting and explaining were hassle free and easy to understand. Having had no hot water or heating for a week, John & Will came and rescued us from our freezing home! They were lovely to have in the house, friendly and well organised, they were even great to our annoying whippet Daryl! Thank you to RBHM, we are all toasty warm tonight and pleased that we made the right decision to go with you guys. :)

Chris Hills

October 30, 2024

Henry and Kieran arrived exactly at 8am and have done an amazing job installing my new boiler. So polite, informative, tidy and hard working. Did a full day's work with a quick break waiting for roofer to arrive. Amazing service we now have a new boiler and the hive to play with. They were very good in showing me how the new boiler worked and setting up the hive on my phone. Great guys would reccomend. Left place tidy and kept checking we had no questions before they left. Thanks 😀

Kateryna Ov

October 18, 2024

It’s been ~ 1 month since our new boiler was installed and I cannot recommend this company enough. First of all, the ease of communication through what’s app was simply convenient and quick. Matt caught me first thing in the morning which made the paperwork processes super quick and easy. Matt was also kind to fit in an installation on Saturday for us because we had no heating or hot water at all. On the day of the installation, Henry arrived on time and installed our new boiler within the said timeframe. Henry was fantastic! He waited to test the heating after the installation and demonstrated how everything works before leaving. The reason why I delayed the review is because my friends have had unsuccessful installations where their new boiler stopped working after a week or so. Well, you don’t have to worry about it with RMBH. Look no further - RMBH is the best! Thank you Matt, Henry and Colin.

andree atkinson sanford

October 17, 2024

RBHM have never failed me . Excellent service.

c bowler

September 30, 2024

Ok it’s a long one. Stick with me! I NEVER leave reviews but this one is worth it! Henry, George and Phil- heroes! Please don’t hesitate to use this company. Brilliant. From my initial enquiry to quote… which took me months(! ) there was no hassle, no badgering for the business. The man who came to asses knew the business. Confident, knowledgeable and personable.The quote was with me within the hour. Thank you (Matt?). I’d been putting off getting a boiler for 7 months refusing to fork out so much money when there are so many other jobs that need doing in the house. Finance and date agreed, Henry showed up as planned. He got on with the job with no sharp intakes of breath telling me about the problems or moaning, despite living in a house that Jack built ,where everything goes wrong. Then at the last minute, the problem arose. I was devastated that I’d have to spend more money that I could ill afford. Phil to the rescue! Henry called Phil and he came up with one last idea- which worked! I just can’t fault them! Thank you thank you. Wish you provided all services- electrics, decorating, building and gardening! Don’t bother with THE uk gas company , was very unhappy with them hence going with RBHM. Just fantastic.

Stephen Nower

September 27, 2024

The service we have had has been excellent. The quote was very competitive price wise and the work was carried out very efficiently by Richard and Luke.

tommy staines

September 19, 2024

John arrived exactly at 8am and has done an amazing job installing my new boiler. So polite, informative, tidy and hard working. Just done a full day's work and did not stop for a break. Literally had drinks on the go. Amazing service from the start from the home quote to me now having a nice shiny new boiler and the hive to play with. John also was very informative showing me how the new boiler worked and operating the hive from my phone. Great guy and a great company. Also was 1k cheaper than a competitor quote so really glad I found this company within Longacres. 🙂🙂🙂🙂

Les Willis

September 12, 2024

Great service from RBHM and Shane who replaced some pipes and added chemical cleaner to improve the flow of our 30 year old central heating system. He called back a week later to flush the system and change 4 very old thermostatic radiator valves. Shane was very efficient and did an excellent job.

Doug Arnold

Boiler & cylinder replacement. Started work at 8:15 and removed old equipment, making way for new. All completed same day as promised. All goods delivered on time. All installed tested etc. Ben & Luke, a slick team, no flooding, no leaks, very happy not to have found fault. Whole operation from quote to extended warranty etc., very professional, would be happy to recommend.

Graeme Skinner

September 6, 2024

We are very pleased with the job. Excellent workmanship, friendly and efficient team - job well done.

Pauline Sims

September 5, 2024

I called at 8.30am and by 11.30 the same day an engineer came out to take a look to replace a boiler. By 2.30 the same day we had a quote and an installation date for 6 days later. The install was completed and we are very happy with the service we received from this company. We would highly recommend them.

Alison Houldsworth

September 2, 2024

RBHM installed a new boiler for us on 14/08/2024 & repaired our immersion heater at the same time. During the installation, they found our hot water cylinder was holed, & within an hour had got a new cylinder & installed that as well! The 2 guys (Shane & Luke) completed the work - including the unscheduled new cylinder - within one day & left our airing cupboard & area, clean & tidy. They were a pleasure to deal with, professional & friendly. 100% to RBHM for a competitively-priced and eficient installation, and great after-sales follow up.

Andrew Mccann

August 28, 2024

John was very professional. Excellent job done replacing my boiler. He left the place looking better than he found it. Couldn’t recommend him more punctual and clean and tidy. Andy.

Mark Ascott

Henry came and did my job, which was to remove a radiator and replace a towel rail in the downstairs toilet. Also had the radiator system flushed and when finished, an inhibitor to ensure no rust in the system. Henry was friendly, happy to answer questions and spent the time to ensure everything was working fine before he left. Henry did a great job! Thank you to RBHM and Henry for job well done. :)

Robert Dicker

August 24, 2024

First class job all done in one day by shane including moving flu from back of house to side and bricking up hole. Left job clean and tidy nothing to much trouble will recommend to friends and neighbours.

F R

August 22, 2024

I have recently had a boiler conversion job completed by RBHM. Shane and Henry arrived promptly and worked tirelessly to complete the job as per the requests made. Shane was here the full two days and his knowledge base of heating systems and workmanship was excellent! Communications with the office through Matthew and the survey by Richard were also superb! They run a company the way so few do in this day and age - properly! Highly recommend!!

Bhavin Gita Chouhan

August 15, 2024

Henry and George just fitted our boiler system over two days and what a service they provided!!! So polite and careful of their surroundings. Always helpful in explaining everything to us and spent the time, never in a hurry and the customers came first. Highly recommend RBHM to everyone! Shout out to the Roofer Martin, so professional and polite, and to Richard who we called out twice for a quote, we just got that reassurance that this is ya knowledgable and trusted company! Thank you!

Alex Fiorello

August 12, 2024

I discovered RBHM through a google search and online quote and found them to be very competitive. Contacted them for clarification of a few items and to see what payment options where available as we were in a difficult financial situation. Not only do they offer all sorts of payment options to suit most needs, they were very helpful and explained everything in detail. The free survey was also brillaint. The guy who came was friendly, polite and checked absolutely everything that could affect our new boiler, also to the point of giving us advice on our choice, to ensure it suited our needs, budget and would LAST. Installation was booked within a reasonable time frame, although as our current boiler was faulty and we had been without hot water for one week RBHM contacted me, as an opportunity for a sooner installation date had arisen. While I understand this is rare and we were very lucky i wanted to mention it here as it proves they will do all they can to help our their customers. All staff I spoke to were polite, informatrive and helpful, and the out of hours support offered too was incredibly useful. The installer was hard working, tidy and ensured I was happy with the work he had done (new pipework required etc) and they took the old boiler away. Would highly recommend!

Rafael V Correia

August 8, 2024

Look no further, RBHM are fantastic, recommend to anyone who needs a new boiler. Had a great positive experience from start to finish. Matt was brilliant and helpful. He organised my installation for my new boiler very quickly. The engineers (Ben and George) who fitted my new boiler were first class and true professionals in their trade. Kept me informed on what was going on during the installation and when they finished, showed me how it all works. Payment was so easy too. Simply a great rare exceptionally service, Thank you Matt and team....

Oliver Griffin

August 6, 2024

Replaced the boiler, hot water cylinder, pump, valve and radiators, well organised from quote to completion, engineers were nice guys, polite and professional, when some of the radiators were delayed delivery RBHM sorted out alternative delivery, the company took care of it and solved the issue keeping me informed throughout. Would recommend and use them again.

Lizzie Wynn

July 22, 2024

I had to buy a a new boiler at short notice after my old one was deemed beyond repair. RBHM were efficient and friendly, the prices were competitive, and they fitted the new boiler in a few days. They also provided interest free finance. Even when there were some teething problems a chap came bac out to fix them, and even set the timer for my boiler for me, which I had never got around to doing. I would certainly use them again.

Steven Pace

July 13, 2024

This was a good experience from beginning to end. A very competitive price. Colin, the Surveyor listened to us and came up with a brilliant solution as to how the boiler could be installed in the loft with minimuim fuss. The fitters, Henry and Luke, deserve a pay increase. They worked hard and tidy.

Andy Betts

July 6, 2024

Really happy with the recent dealings with RBHM, right from initial contact to imstallation was excellent. Very competitive pricing as well. Despite the challenges in installation, work was finished in good time to excellent standards. Would definitely recommend these guys

Simon Frost

June 25, 2024

Great team at RBHM having a recent service after they commissioned a brand new Viessmann boiler a few years ago. Fast and efficient for the service. Not perfect on timing in the day (I thought 8:30, called to check later and told mid morning, chap arrived 9:30 ish). But otherwise ace..

Joyce Anderson

June 19, 2024

My son recommended RBHM he was very impressed with their work so he advised me to use them. I was very pleased with the standard of work, they were clean and tidy and pleasant to have around. A year on they serviced my boiler. I have found the office staff polite and helpful to speak with. A very happy customer.

Janet Belcher

The engineer was very polite and professional.

Dave Waterman

June 18, 2024

Very happy with the service, efficient and clean

Frank Du Cann

June 17, 2024

Perfect service from a top rate company

Gavin House

What a great company. Installed my central heating system and they are my ‘dial a dude to fix stuff’ company. Friendly to communicate with them and the staff are lovely when you meet them. What’s not to like?

ashley howard

June 15, 2024

on time, efficient and obliging service, very helpful

Jayne Danyshchuk

June 13, 2024

Very professional service received. Good notice given before arrival.

Anna Harris

June 11, 2024

Engineer turned up on time and was efficient.

ewa kloch

Very good service. Great community and support from the office team and field engineers. Very polite, professional and on time! Highly recommended!

John Lau

June 1, 2024

Doug Mackay

I needed a replacement boiler and after comparing prices I was contacted by Matt at RBHM. He quickly organised a site visit and identified exactly what I required. In less than a week the installation was completed by Henry who was polite, respectful and efficient. The whole process has been well communicated, stress free and for a change these days the customer was not having to chase the contractor. I would not hesitate to recommend this company for new boiler installation.

Martin N

May 30, 2024

Fast efficient service, came out within one day of the phone call. Extremely polite and considerate, found and fixed the problem super quick and to a high standard. Will definitely use again for my boiler service and any future problems.

Keith Sheppard

May 29, 2024

Great company we have a service contract with Rbhm and as usual cannot fault the service would highly recommend

David Pearce

May 25, 2024

Steve Heath

May 24, 2024

Great service and support

lisa francis

Recently had my new boiler installed. The two lads that did the work, were lovely, kind, information and nothing was too much for them. I would highly recommend this company. The service was fast and efficient. The price was competitive, you won't be ripped off by using this firm, sadly that can't be said for others.

Amardip Singh

May 23, 2024

Been using RBHM for over 18 months now. Highly recommended, quick to respond, work completed to a high standard. Great team to communicate with. Keep it up

Kevin McDaniel

Third year of friendly maintenance of our boiler system. Easy to book, arrived on time and nice tidy job. Highly recommended company to work with.

Simon Johnson

Very good business!

Vib Verma

May 22, 2024

Brilliant service!

Tim Bracher

May 17, 2024

Most excellent service from Ben. Old leaking boiler replaced with a shiny new model. Highly recommended :)

OliM B

May 16, 2024

Very professional in terms of communication and providing initial quote. The price that was quoted for the job (fitting of Viessmann boiler) was competitive. The engineer, who came to install the boiler, did a good job and was friendly and helpful. Would definitely recommend.

Dr Laura Frost

From quote to installation the work was delivered genuinely stress free and with the utmost perfection. I highly recommend their services!

ROBERT CHAMBERS

May 7, 2024

From estimate to the fitting of a new boiler excellent service. John the fitter extremely polite and courteous despite having a difficult fit in the confined space of an airing cupboard. I would recommend the company to anyone without hesitation.

Marcin Nadolski

May 3, 2024

Boiler Replacement. Really happy with the new boiler. Great service, friendly and professional, quick response and very competitive price. Installation not the easiest because of the access and old pipes that had to be replaced but team did a really neat job.

Michael Graham

April 26, 2024

Excellent service from start to finish RBHM did a survey at my property and sent me a very reasonable quote the following Monday I accepted the quote on Wednesday 2 engineers came at the agreed time and took out the old boiler water tank and immersion heater and put in a condenser looks amazing clean neat and tidy everything was done in a professional and friendly manner I would thoroughly recommend excellent work thank you everybody at RBHM

Brian Billings

April 24, 2024

Excellent service

Jay Raithatha

Great communication from start to finish and brilliant service on the day! Highly recommend.

ANNIE Millbery - Haynes

April 21, 2024

RBHM were absolutely fantastic. There was no hard sell, just great customer service support. After a few conversations with Matt via whatsapp we were all sorted. The boiler was ordered and Malcolm turned up 1st thing the following day to fit. Amazing service and standard of work throughout and at a better price than everyone else. Thanks so much.

Chris Hynds

April 19, 2024

Couldnt fault anything. From getting a quote all the way through to installation. Quote was quick and easy and given plenty of options to choose from. installation was quick and tidy. The guy cleaned up and wouldnt have known he had been.

John Griffiths

April 5, 2024

RBHM was great to deal with from when I made an enquiry right through to the job being finished. Henry and George were a great team and worked hard and professionally. Everything was explained to us and they left our house clean and tidy. They were both a pleasure to have around. I feel that the price for all the work involved was very competitive: it was only 65% of the figure quoted by the company recommended by our neighbour.

Rose Magistrado

Just had a new boiler and radiators installed by your engineer team, they did a great job especially Connor who is very nice and efficient . Decent price.

antonio pettinato

First class job From start to finish the survey and fitting of my new boiler was first class.

Jacs

April 3, 2024

Just had a new boiler installed by Henry. Lovely guy all went very well .We would highly recommend the team at RBHM for their professional service from quotation to completion. Thank you

Clive Hayden

March 26, 2024

RBHM replaced our boiler and connected a HIVE smart system to control it. Yes they came across a few installation problems but OMG they were first class in sorting it out. Coming out over the weekend to make sure we had heating and water. Our next project is to replace our upstairs radiators and yes we’ll be using RBHM. Thank you Matt and your team of engineers for an excellent job!

David Moran

March 17, 2024

A thoroughly professional company, they found a gas boiler solution for us that others had failed to find. I highly recommend them. The installation was first rate, Henry and Will were friendly, efficient and did an excellent job. Well done guys, I would have no hesitation to use them again.

Guy Siner

March 5, 2024

Lovely people. Excellent job at a good price. Thank you.

Vinay M

March 3, 2024

Good courteous company, efficient, reliable and great job with immediate boiler replacement.

Bob Hollinrake

February 29, 2024

Thanks Matt & co. Decent price. Excellent customer service. Thanks for response to balance system and replace 2 TRVs

Maria Stasnaki

RBHM Ltd was the best choice by far, buying my new boiler. From the first minute they were more than happy helping me to choose the boiler that would be best for my house. And when we faced a potential problem with the installation they went above and beyond to find the proper and most economical solution possible, unlike some other companies I had quotes from. Installation took place 3 days after the order, the installer Tom was very quick and efficient and left my house clean and tidy.I must not forget to mention that I got 0% finance and 10 years warranty which was very helpful on choosing the best quality boiler.

Navjeet Kaur

February 22, 2024

Henry and Connor did a brilliant job.They knew what they were doing and did it quite methodically.They were always on time and worked through what was contracted with the company.My heating system has been working well.Matt was the initial point of contact and he handled everything well.All was done quite professionally and sensibly.

Rosie Baker

February 11, 2024

Very pleased with my boiler installation. Impressive service by the 2 guys attending. Great company.