PRIVACY POLICY

1.WHO WE ARE
RBHM is a heating and plumbing company providing services. To carry out our work effectively, we may need to collect and process personal information from our customers.

2.WHAT INFORMATION WE COLLECT
We may collect the following personal information, depending on how you interact with us:

• Name and title

• Contact information, including address, phone number, and email

• Property and boiler details, including make, model, and ownership status

• Payment information, such as billing details or card payments

• Communication preferences

• IP address and device data if using our website

In some cases, with your explicit consent, we may collect sensitive data to better tailor our service, for example regarding accessibility or health-related needs.

3.HOW WE USE YOUR DATA
Your information may be used to:

• Deliver heating and plumbing services

• Schedule appointments and installations

• Process and confirm payments

• Respond to enquiries or customer service requests

• Comply with legal and regulatory requirements, such as Gas Safe standards

• Send service notifications or updates

We process your data on a lawful basis, such as fulfilling a contract, complying with a legal obligation, or pursuing a legitimate interest in improving our services.

4.MARKETING COMMUNICATIONS
We may contact you about products or services that may be relevant to you. You will always have the option to opt in or out. You can update your preferences at any time by contacting us or using the unsubscribe link in any email we send.

5.SHARING YOUR INFORMATION
We may share your data with selected third parties who assist us in delivering our services. These may include:

• Payment processors or accounting services

• System or website support providers

• Regulatory bodies, such as Gas Safe

We will never sell your personal data, and we only share what is necessary to fulfil the service. All third parties are required to handle your data securely and lawfully.

6.DATA RETENTION
We retain personal data only for as long as necessary. Retention periods include:

• Service records, typically up to 7 years

• Financial records, in line with HMRC obligations

• Contact and account details, as long as needed for communication or service delivery

7.INTERNATIONAL DATA TRANSFERS
Some of our systems may be hosted outside of the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses.

8.YOUR RIGHTS
You have the right to:

• Request access to the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion, where applicable

• Object to specific processing, such as marketing

• Withdraw consent at any time

Please contact us using the details below to exercise any of these rights.

9.DATA SECURITY
We use appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse. These include encryption, access controls, and secure storage.

10.COOKIES AND WEBSITE USE
Our website may use cookies to enhance your experience. You can manage or disable cookies through your browser settings at any time.

11.CHANGES TO THIS POLICY
We may update this policy periodically. Any changes will be published on our website, with an updated effective date. We encourage you to check back regularly.

12.CONTACT US
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

RBHM Heating & Plumbing
Longacres Garden Centre, London Road, Bagshot, England, GU19 5JB,
Email: info@rbhm.co.uk
Phone: 01344 830 030

Last Update: June 2025